Implementation of Performance Management at Kurnia Supermarket Tanjungpinang City
Keywords:
Performance Management, Operational Efficiency, Customer Satisfaction, Performance Targets, Kurnia Self-ServiceAbstract
This study aims to analyze the implementation of performance management in Kurnia Supermarket, Tanjungpinang City. The type of research used is descriptive research with a qualitative approach. Data collection was carried out through observation and in-depth interviews. The sample used was purposive sampling. The informants are 3 people, namely 1 manager and 2 employees from the goods arrangement staff and cashier division, in order to obtain a comprehensive perspective related to the implementation of performance management implemented. The results of the study show that performance management at Kurnia Supermarket has been implemented well. This is reflected in the implementation of clear goal setting, achievement of performance targets, and employee competency development that focuses on improving work quality. This implementation also supports the improvement of operational efficiency which has a positive impact on the company's overall performance. Although it has shown positive results, the study also found several challenges, such as a lack of understanding of some employees regarding the performance management system and limited human resources in some divisions. Therefore, it is recommended to improve communication and increase socialization about performance management to all employees to achieve more optimal results.
Downloads
References
Astuti, R.Y. (2020). Buku Manajemen Kinerja Suparyanto dan Rosad. In Suparyanto dan Rosad (2015) 5(3).
Bulawa, P. (2012). Implementation of the Performance Management System (PMS) in Senior Secondary Schools in Botswana: An İnvestigation of Senior Management Team’s Expected Benefits of the PMS. European Journal of Educational Research, 1(4), 321–337. https://doi.org/10.12973/eu-jer.1.4.321
Elviana, E. (2023). Pengaruh Komunikasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Swalayan Karisma Di Kabupaten Kediri. Jurnal Manajemen Dan Bisnis, 1(3), 82–99. https://doi.org/10.36490/jmdb.v1i3.609
Ferreira, A., Otley, D. (2009). The design and use of performance management systems: An extended framework for analysis. Management Accounting Research, 20(4), 263–282. https://doi.org/10.1016/j.mar.2009.07.003
Gruman, J.A., Saks, A.M. (2011). Performance management and employee engagement. Human Resource Management Review, 21(2), 123–136. https://doi.org/10.1016/j.hrmr.2010.09.004
Haley, J.A. (2001). Information To Users Umi. Dissertation, 274.
Handayani, M., Krisnanto, R.R., Anggraini, S. (2023). Kinerja Karyawan Muslim pada Supermarket (X) di Bekasi Utara: Gaya Kepemimpinan, Disiplin Kerja, dan Lingkungan Kerja. Jurnal Ilmiah Ekonomi Islam, 9(01), 1177–1182. https://jurnal.stie-aas.ac.id/index.php/jie
Kakerissa, A.L., Maitimu, N.E., Sampulawa, E. (2020). Analisis Implementasi Penilaian Kinerja Pegawai Dengan Sistem Manajemen Kinerja Pegawai Nasional (Simkpnas) Di Pt Pln (Persero) Wilayah Maluku Dan Maluku Utara. Arika, 14(1), 37–52. https://doi.org/10.30598/arika.2020.14.1.37
Lutwama, G.W., Roos, J.H., Dolamo, B.L. (2013). Assessing the implementation of performance management of health care workers in Uganda. BMC Health Services Research, 13(1). https://doi.org/10.1186/1472-6963-13-355
Mitra, A.B., Kusuma, I.R. (2016). Mozaik Islam & Manajemen Kinerja (Issue February).
Nursam, N. (2017). Manajemen Kinerja. Kelola: Journal of Islamic Education Management, 2(2), 167–175. https://doi.org/10.24256/kelola.v2i2.438
Onsardi, O. (2019). Implementasi Manajemen Kinerja Di Universitas Muhammadiyah Bengkulu. Osf.Io, 1–30. https://osf.io/preprints/kzyfx/%0Ahttps://osf.io/kzyfx/download
Rahayu, R.P., Sunaryo, S. (2022). Implementasi Manajemen Kinerja Sumber Daya Manusia Dalam Meningkatkan Kualitas Pelayanan. Jurnal Kewirausahaan Dan Inovasi, 1(4), 407–419. https://doi.org/10.21776/jki.2022.01.4.04
Rismawati, S., Pradiani, T.P., Fathorrahman. (2023). Analisis Pengaruh Training, Pengembangan SDM Dan Motivasi Terhadap Produktivitas Kerja Pegawai di PT. Optimech Engineering Batam. Bursa : Jurnal Ekonomi Dan Bisnis, 2(1), 154–171. https://doi.org/10.59086/jeb.v2i1.242
Riyadi, M.K., Huseini, M. (2019). Inovasi Sistem Manajemen Kinerja SDM Terintegrasi Dengan Big Data di BPJS Kesehatan. Jurnal Wira Ekonomi Mikroskil, 9(1), 41–54. https://doi.org/10.55601/jwem.v9i1.601
Rohaga. T.T. (2014). Implementasi Manajemen Kinerja Di Perum PHT. Jurnal Administrasi Bisnis (2014), 10(2), 130–144, July, 1–23.
Rosdianti, S.R.I.R. (2013). Kepemimpinan Kepala Sekolah dalam Manajemen Kinerja Guru dan Peningkatan Mutu Pembelajaran : Studi Deskriptif pada Sekolah Menengah Kejuruan Swasta di Kota Bandung. Jurnal Kajian Pendidikan, 3(1), 93–106. https://journals.mindamas.com/index.php/atikan/article/view/148
Setiyoso, A., Oesma, T.I., Yusuf, M. (2019). Analisis Potensi Kecelakaan Akibat KerjaMenggunakan Job Safety Analysis (Jsa) DenganPendekatan Hazard Identification Risk Assessment andRisk Control (Hirarc). Jurnal Rekavasi (Rekayasa Dan Inovasi Teknik Industri), 7(1), 1–7. https://garuda.kemdikbud.go.id/documents/detail/1044505
Silaen, N.R., Syamsuriansyah, S., Chairunnisah, R., Sari, M.R., Mahriani, E., Tanjung, R., Triwardhani, D., Haerany, A., Masyruroh, A., Satriawan, D.G. (2021). Kinerja Karyawan.
Simatupang, J.R. (2022). Implementasi Manajemen Kinerja Divisi Bisnis Pensiun Pada Pt. Bank Tabungan Pensiunan Nasional Area Jambi. Jurnal Manajemen Terapan Dan Keuangan, 11(01), 118–131. https://doi.org/10.22437/jmk.v11i01.17279
Siregar, N.H., Nasution, M.I.P. (2023). Implementasi Manajemen Kinerja Sumber Daya Manusia Pada Organisasi / Perusahaan ( Studi Pustaka ). Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen, 2(2), 174–182.
Waal, A.A. (2003). Behavioral factors important for the successful implementation and use of performance management systems. Management Decision, 41(8), 688–697. https://doi.org/10.1108/00251740310496206
Wibowo. (2016). Manajemen Kinerja. Jakarta: PT Raja Grafindo Persada.
